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Requesting reimbursement from RMG Roadside is easy. Just follow the information below.

Learn how to file reimbursement requests for roadside service, locksmith, and windshield services; roadside service damage services and trip cancellation or interruption.

Automotive and Home Reimbursement Form

For emergency road service, locksmith (vehicle or residence), and windshield services.*


Reimbursement is not provided for:

  • Services paid for under another insurance policy or other program benefit
  • Charges related to impounding or stolen vehicle recovery towing
  • Charges for vehicle storage


* For accident-related tows that are not reimbursed through insurance, your signed statement or a statement from your claims adjuster is required.

Emergency Road Service Damage Claim Form

To report vehicle damage resulting from emergency road service.


 

Trip Interruption REIMBURSEMENTS

Trip cancellation or interruption reimbursements are available to RoadsideUltimate and RoadsideElite

  • Within the U.S. and Canada, call toll-free: 888-597-0998
  • Outside the U.S., call collect: 888-597-8990

Hours

Mon

08:00 am – 08:00 pm

Tue

08:00 am – 08:00 pm

Wed

08:00 am – 08:00 pm

Thu

08:00 am – 08:00 pm

Fri

08:00 am – 08:00 pm

Sat

08:30 am – 05:00 pm

Sun

12:00 pm – 05:00 pm

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Although RMG GROUP Roadside holds its Service Providers to high standards of service, RMG GROUP Roadside cannot control the manner in which independent Service Providers render services, and RMG GROUP Roadside will not be liable for their misconduct, negligence, or other acts or omissions. RMG GROUP Roadside will attempt to resolve any Members' vehicle repair and damage complaints resulting from Emergency Road Service provided by our Service Providers. Member complaints should be reported as soon as possible and before additional repairs are made. Failure to do so may limit our ability to assist.